We are proud to offer our 5 Star rated National and Home Breakdown Cover, providing one of the highest quality offerings on the market.Need to make changes?
Please log on to your Customer Portal to;
- Make a change to your cover
- View your cover
- Check your renewal date
- View your documents and level of cover
- Renew your cover
- Change your vehicle
- View or change contact details and/or address
Broken down?
If you have broken down or had an accident please call 01423 535 795 select option 1 and then option 1 again when prompted.
Still need to contact us?
Please complete the email form below.
Email Us
Did you know that you can view and make changes to your cover through our self-service portal by clicking here.
If you’d like to email us please do so using the form below. You are using this form to submit your details to us. The data you provide will be retained to provide you with details of our services. If at any time you want your data removed from our systems, please let us know. Our privacy notice lets you know how we use your data and how to request removal.
Call Us
Telephone 01423 535 795
If you have broken down or had an accident select option 1 and then option 1 again when prompted.
We may record telephone calls for your additional security and to help improve our levels of customer service. Calls may also be monitored for staff training purposes.
Opening Times
Our Sales, Renewals and Customer Service Teams are available;
9am to 5:30pm Monday to Friday
We are closed weekends and Bank Holidays.
Our Claims Team is available 24 hours a day, 7 days a week.
Complaints or Feedback
We aim to give a high level of service at all times. However, if you have a complaint or feedback regarding the service provided or how your cover was sold, please contact:
Phone: 01423 535 795 | Email: complaints@rescuemycar.com | Post: Rescuemycar.com, 4th Floor Clarendon House Harrogate HG1 1JD
If your complaint is about AmTrust Specialty Limited or the European Recovery terms and conditions, we may refer your complaint to AmTrust Specialty Limited.
We will contact you within 5 working days from receiving your complaint to acknowledge your complaint and confirm what action we are taking. We will aim to resolve your concerns as soon as possible and will keep you informed if we can’t complete this within 4 weeks. You may have the right to take your complaint to the Financial Ombudsman Service but please wait for a final response from us before doing so. Further information for the Financial Ombudsman Service is available at http://www.financial-ombudsman.org.uk.
Please note that for UK only breakdown (provided by Sterling Rock) this is an unregulated product and therefore you are unable to refer your complaint to the Financial Ombudsman Service.
Write to us at:
Rescuemycar.com
Clarendon House,
Victoria Avenue,
Harrogate
HG1 1JD
Cost of Living Concerns:
If you are experiencing financial difficulties and are considering amending or cancelling your breakdown cover with us and/or you may have difficulty with future payments, please contact us on 01423 535 795 so we can discuss the situation with you and see what we may be able to do to help. Please get in touch before cancelling any payments or through your bank as this can affect your policy with us and may affect your credit rating and your ability to borrow money.
You can find impartial advice online at https://www.gov.uk/debt-advice